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Jewellery Online

Jewellery Online

Buying Silver Jewellery Online

Buying silver jewellery online is growing more common in the United Kingdom and there are numerous welcome reasons for this, but there are also some things a potential online shopper needs to bear in mind in order to make the complete experience a happy one. Here we will look at the advantages and disadvantages to keep in mind should you be buying silver jewellery online.

As recently as 2008, the number of homes that had an adequate broadband Internet connection was quite low and online stores that needed a lot of bandwidth were not quick enough and difficult to use.  If you were buying silver jewellery online, this was a big problem because good quality pictures of the products are crucial if people visiting the site are to find what they want.  Times change and it is now much more common for the average consumer to have easy access to a quick Internet connection now.  In fact, not only do consumers have good enough web access at home, many people have it on the move in their modern mobile phone.  So now the website browsing shopper can get access to high resolution product images and clearly see what they are buying.

One worry that some consumers may have had when buying silver jewellery online was that they had to hand over their money before they took receipt of the goods, so the first time they bought from a website it was like giving their money to a total stranger who may have been operating from his bedroom or even another country, might not even have the items in stock to send out immediately or worse still, could have gone bust but the website was still taking your cash!  There are several things that you should do to ensure that your money is protected and that you are buying from a trustworthy online shop. So, what are your instant impressions - does the website look professional?  Is it well designed and easy to use?  Or does the colour scheme look like something out of a children's drawing book?  Is it pleasing to look at with clear descriptions and good, clear product pictures or is it saturated with spelling errors, grammatical errors and silly mistakes? If it passes that test then look for a Contact Us or About Us page that gives at least these three things: a physical address, an email address and a telephone number.  If the telephone number is a mobile phone, I would recommend that you shouldn't buy from them.  If there isn't a physical address, again - do not buy from them.

If there is an email contact and a telephone number, do go ahead and contact them and ask them about the products you are looking to buy.  This will provide assurance to you that they are actually a professional website and your interaction with them will hopefully reveal that they are attentive, professional and customer focused.  You shouldn't be concerned if a telephone call is greeted with their voicemail service as many good websites operate to slightly different working patterns.  On positive note, it is not unheard of for an online retailer to be servicing customers on public holidays or even at the weekend.  The important thing is if you send an email or leave a message, how efficiently do they come back to you and how they treat you when they do.

Next, look them up on a reputable review website and try and find any reviews about them.  Ideally you should find at least one satisfied review and if you can find several then that is a big tick in the box.  Even the greatest companies sometimes get a small amount of negative feedback and in the real world you can not please all the people all of the time, so if less than 10% of feedback is bad, then they have passed the test.

Another great help when buying silver jewellery online is being able to pay using a credit card.  In the UK, the buyer gets a lot of protection when purchasing with a credit card (as opposed to a debit card).  If the Internet site fails to deliver the goods or the goods are faulty or not as described, if the retailer does not give you satisfaction you can go to your credit card company and they can dispute the whole transaction.  If you time it right, you can also purchase the goods on your card and not have to pay for it until after they have actually arrived.When it comes to buying silver jewellery online, you should make sure that it is real 925 sterling silver - this signifies that it is 92.5% silver and 7.25% alloy, normally copper - and not a base metal that has been silver plated.  It should be obvious, but disappointingly there are websites that try to imply they are selling sterling silver when in fact it is not.

The site should make it clear throughout all its products that they are in fact sterling silver.  Any such item must have a hallmark, the number '925' stamped on it.  If it is not stated, then contact the site via phone or email to confirm.  If they have not provided their telephone and email contact details, you won't even be searching on their site, hopefully, thanks to the advice given earlier!It is recommended that you also go through their terms and conditions and look for the amount of their delivery costs.  Some websites will show low costs for goods and it is only when you are buying them are you told that there is an annoying delivery charge.  A good website is honest and transparent about both their terms and conditions and delivery costs.  The main items that you will want to look for in the terms and conditions will be around the returns policy.  Typically, you should be able to return goods within 21 days of receiving them, though some websites may only put 14 days as their policy.  Ideally this should be for a full refund, so if this is important to you then get it confirmed in advance from them to say that a refund will happen, though this will almost certainly not include a refund of any delivery charges incurred, just the price paid for the goods you are returning, which is reasonable.  Some retailers may offer only a credit note in all cases, but many will have certain criteria for when they will always offer only a credit note.  For example, where there has been a one off order for a special size or type of ring or similar that is out of the norm.  Also, for hygiene reasons, earrings (except clip on type) are not normally accepted as returnable unless they are faulty or not as described.Now, when you eventually come to buy the goods, there are more things you can do to check the transaction has completed smoothly.  You should receive an email notification.  You can also contact your credit card company to check that the correct amount went through without any problems.

The website should also give you some idea of when the items will be with you.When the items are dispatched, you should receive a notification via email if you have provided it, to confirm that the goods are on their way.  The delivery options and terms and conditions should state clearly what method of delivery is used: first class post, recorded delivery, special delivery, etc.  This will give you an idea of how long the items should take to arrive after they have been dispatched.  If they do not arrive promptly, do contact the website to let them know and get reassurance from them as to when the package was sent and by which method of delivery.

Having taken all these precautions, you should soon be in possession of the goods and having had a great experience with the website in question, in no time at all you will soon be buying silver jewellery online from them again.

About the Author

 

The author is passionate about stylish, contemporary silver jewellery.  For gorgeous, inspirational ideas by designers like Chrysalis Jewellery, come and feast your eyes at AdornedJewellery.com

 

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